Feedback from previous guests about their experience.
80%
liked the hotel and would stay again
Clean
Comfortable
Limited dining
Modest room size
8.0/10
Great
Rooms
8.1
Location
8.8
Service
8.3
Dining
7.4
Guest reviews
8.0/10
based on 15 reviews
7.9
7.9/10 based on 1223 reviews
Edward
United Kingdom,
January
2024
8.0/10
The hotel rooms were spacious and clean, making for a comfortable stay. The service provided was very friendly and helpful, despite some language barriers. The location was convenient, close to shopping areas and transportation options. The dining experience was good, offering a variety of Japanese and American style foods. The facilities were well-maintained and modern.
Rooms
8.0
The room was spacious according to Japanese standards, clean, and comfy.
Service
7.0
The service was extremely helpful, even though their English was not perfect.
Location
8.0
The hotel is in a decent area, relatively close to the tram stop, making it easy to get around.
Dining
8.0
The dining experience was good, with a variety of Japanese and American style foods.
Facilities
9.0
The facilities were modern and well-maintained.
Gerard
United Kingdom,
December
2023
7.6/10
The hotel is conveniently located in central Kagoshima, making it easy to access all eateries and shopping areas. The rooms are spacious and arranged around a lovely center skylight, but the absence of an oven can limit in-room dining options. The service was friendly and accommodating, with helpful staff willing to adjust room types without any hassle. Though the location is great for exploring Kagoshima, it can be easily confused with a similarly named hotel nearby on Maps.
Rooms
8.0
The rooms are spacious and arranged around a center skylight, providing a modest-sized, typical Japanese hotel room experience.
Service
8.0
The service was friendly and helpful, with staff accommodating requests easily. Their English may not be perfect, but they go out of their way to assist guests.
Location
7.0
The hotel is located in central Kagoshima, with good access to the shopping district and within walking distance of all eateries and shopping arcades. However, being in a red light district area could be a concern for some.
Dining
7.0
Nevertheless, the food was delicious and excellent.
Facilities
8.0
The hotel offers dry cleaning, housekeeping, laundry, valet parking, welcome drink service, and tours/ticket assistance, enhancing the overall guest experience.
Eddie
United Kingdom,
December
2023
8.6/10
The hotel offers clean and comfortable rooms with friendly staff in a great location. The dining experience, while limited, is good, and the facilities are enjoyable. However, Wi-Fi comes at an additional cost, which is a downside.
Rooms
8.0
The room was big enough and clean and comfortable, typical for a modest-sized Japanese hotel room.
Service
9.0
The staff was very attentive and friendly, even accommodating a room change request with no fuss.
Location
9.0
The hotel is in the center of Kagoshima, conveniently close to the shopping district, Harbour park, and tram stops, making it easy to explore the area.
Dining
8.0
Facilities
9.0
The hotel provides a range of services like dry cleaning, housekeeping, laundry, valet parking, welcome drinks, and tours/ticket assistance.
Adrian
United Kingdom,
December
2023
8.0/10
My stay at the hotel was quite pleasant overall. The rooms were spacious and comfy, reflecting typical Japanese standards. The staff was friendly and helpful, making my experience more enjoyable. The location was convenient for exploring the city, though the dining options were slightly limited. The facilities met my expectations, providing a decent experience at a reasonable price.
Rooms
8.0
The rooms were spacious according to Japanese standards, clean, and comfy. They were a bit bigger than an average Japanese hotel room.
Service
9.0
The staff was friendly and helpful, even accommodating my request to change my room type without any issues.
Location
9.0
The hotel's location was very good, offering easy access to the shopping district, Harbour park, and the ferry to Sakurajima within walking distance.
Dining
7.0
The dining options were decent, with a mix of Japanese and American style foods, but not as impressive due to the lack of buffet-style dining.
Facilities
7.0
The facilities provided were satisfactory, meeting my basic needs during my stay.
Graham
United Kingdom,
November
2023
7.8/10
The hotel had typical Japanese rooms with a tiny unit bath but more spacious than usual. While it wasn't ready by Japanese standards, the service was extremely helpful and friendly, making my stay pleasant. The location was convenient, near tram stations and shopping areas, though easily confused with a similar hotel.
Rooms
7.0
The rooms were typical Japanese style with a tiny unit bath but relatively more spacious. Not having an oven made it challenging to eat in the room.
Service
9.0
The service was extremely helpful, even though their English wasn't perfect. They accommodated my room change request without any issues.
Location
8.0
The hotel's location was in a decent area close to tram stops, making it easy to access Kagoshima's attractions and shopping arcade. It was centrally located for exploring the city.
Dining
7.0
Facilities
8.0
The facilities were good overall, providing essential services like dry cleaning, housekeeping, and valet parking.
Sam
United Kingdom,
November
2023
8.2/10
The hotel is located in the center of Kagoshima, with friendly and helpful service and spacious Japanese-style rooms.
Rooms
8.0
The rooms were typical Japanese hotel rooms but spacious with tiny unit baths, providing a comfortable stay.
Service
9.0
The staff was friendly and helpful, accommodating room change requests without any issues.
Location
9.0
The hotel is centrally located in Kagoshima, near tram stations and within walking distance to eateries and shopping areas.
Dining
8.0
Facilities
7.0
The hotel offers a range of facilities such as dry cleaning, housekeeping, laundry, valet parking, and tour/ticket assistance.
Thomas
United States,
October
2023
8.0/10
The hotel offers typical Japanese rooms that are spacious, clean, and suitable for a comfortable stay. The staff is friendly and helpful, making the service experience pleasant. Its location is convenient, with easy access to shopping districts and transportation options. The dining options are decent, although buffet-style service was limited during my stay. The facilities are well-maintained, providing additional comfort during the stay.
Rooms
8.0
The rooms were spacious, clean, and new, typical of a Japanese hotel room.
Service
8.0
The staff was friendly and helpful, accommodating requests with ease.
Location
9.0
The hotel is in a decent area with good access to shopping districts and transportation.
Dining
7.0
The dining was not as impressive due to the limited buffet-style service during my visit.
Facilities
8.0
The facilities are well-maintained and enhance the overall comfort of the stay.
James
United States,
October
2023
7.8/10
My stay at the hotel was pleasant overall. The room was spacious by Japanese standards, clean, and comfy, but lacked an oven, making dining in a bit challenging. The service was friendly and helpful, despite some language barriers. The location was convenient, close to the city center and within walking distance to key attractions. The facilities were decent, meeting expectations for a typical Japanese hotel stay.
Rooms
8.0
The room was spacious according to Japanese standards, clean, and comfy.
Service
7.0
The service was friendly and helpful, although there were some language challenges.
Location
9.0
The hotel was in the center of Kagoshima, offering good access to key attractions.
Dining
8.0
The dining experience was good, with a variety of Japanese and American-style foods.
Facilities
7.0
The hotel had adequate facilities for a comfortable stay.
Peter
United Kingdom,
September
2023
8.0/10
The hotel offers clean and comfortable rooms with a typical Japanese style. The service is extremely helpful despite language barriers. The location is easily accessible to shopping and tourist spots, though there are occasional mix-ups with similarly named hotels.
Rooms
8.0
The rooms were big enough, clean, and tidy, featuring a typical Japanese hotel room with a tiny unit bath but more spacious than average. However, the absence of an oven may limit room dining options.
Service
8.0
The staff was friendly and very helpful, accommodating room requests without any issues.
Location
9.0
The hotel is in a decent area, close to tram stations making transportation convenient. Good access to shopping districts and tourist spots.
Dining
7.0
Facilities
8.0
The hotel offers facilities like a public bath on specific levels, enhancing the overall stay experience.
Bob
United States,
August
2023
8.2/10
I had a pleasant stay at this hotel. The room was nothing special but a typical, modest size for a Japanese hotel, clean, and very comfortable. The service was really nice and the staff was friendly and helpful. The location was good, with easy access to the shopping district, Harbour park, and the ferry to Sakurajima within walking distance.
Rooms
8.0
My room was a good size and very comfortable, meeting Japanese standards of modest size.
Service
9.0
The staff were friendly and even changed my room type upon request without any fuss.
Location
9.0
The hotel is centrally located, close to the main shopping and nightlife district, making it convenient for exploring Kagoshima.
Dining
8.0
Facilities
7.0
The hotel offered essential facilities to ensure a comfortable stay.
Clean
Limited dining
Alexander
United Kingdom,
July
2023
7.8/10
The hotel is located in central Kagoshima, near tram stops, making it convenient for exploring the area. The rooms are spacious, clean, and come with their own balcony, offering a comfortable stay. The friendly and helpful service adds to the pleasant experience, despite some language barriers. The location, although easily confused with a nearby hotel, provides good access to shopping areas and tourist attractions. Overall, a decent option for travelers seeking convenience and comfort.
Rooms
8.0
The rooms were spacious according to Japanese standards, clean, and comfy with its own balcony.
Service
7.0
The staff was very friendly and helpful, making my stay enjoyable despite language barriers.
Location
9.0
The hotel is in a decent area, easily accessible to tram stops, shopping districts, and tourist attractions.
Dining
7.0
The dining experience, although not buffet-style, provided delicious meals.
Facilities
8.0
The hotel offers dry cleaning, housekeeping, laundry, and other essential facilities for a comfortable stay.
Convenient location
Language barriers
Herb
United States,
July
2023
7.8/10
I found the hotel to be a comfortable stay with spacious rooms, but the lack of an oven made dining in a bit challenging. The service was top-notch despite some language barriers. The location was great with easy access to transportation and nearby attractions.
Rooms
8.0
The room was large, spacious by Japanese standards, clean, and comfy.
Service
9.0
The staff was extremely helpful, even though their English was not the best.
Location
9.0
The location was perfect, with convenient access to the shopping district, Harbour park, and ferry to Sakurajima.
Dining
7.0
The dining experience was good, offering a mix of Japanese and American style foods.
Facilities
6.0
The hotel facilities were satisfactory but lacked additional highlights.
friendly staff
missing oven
John
United Kingdom,
June
2023
8.2/10
I had a pleasant stay at the hotel, with comfortable rooms and a very helpful staff. The central location was perfect for exploring Kagoshima, although the dining options were a bit limited. Overall, a good value for the price.
Rooms
9.0
The room was large, clean, and spacious, meeting Japanese standards very well.
Service
8.0
The staff was extremely helpful, and they even accommodated my request to change room type without any hassle. They were friendly and went out of their way to assist me.
Location
9.0
The hotel is centrally located, making it easy to reach all the eateries and shopping areas on foot. The proximity to the main tram stop was a convenience for exploring the city.
Dining
7.0
The dining options were good, offering a mix of Japanese and American style foods.
Facilities
8.0
The hotel facilities were excellent and provided all the necessary services one would expect during their stay.
Joe
United Kingdom,
June
2023
8.2/10
The hotel had spacious, clean, and new rooms with its own balcony, making the stay comfortable and enjoyable. The service was very friendly and accommodating, willing to assist with room changes without any hassle. The location was convenient, centrally located with easy access to shopping areas and public transportation. The dining options were good, offering a mix of Japanese and American foods. Overall, a great value for money stay with a few minor drawbacks.
Rooms
9.0
The room was very spacious, clean, and new with its own balcony.
Service
8.0
The service was very friendly and helpful, even accommodating room change requests.
Location
9.0
The hotel is in a very convenient location, within walking distance to shopping districts and public transport.
Dining
7.0
The dining experience was good, offering a variety of Japanese and American style foods.
Facilities
8.0
The hotel offers a range of facilities to make the stay comfortable and convenient.
Art
United States,
May
2023
9.0/10
I had a pleasant stay at this hotel, which provided clean and comfy rooms within the typical Japanese style while offering very friendly and helpful service. The hotel's location was very convenient, with easy access to shopping districts and transportation. The dining experience was good, although slightly impacted by the current situation. The facilities were enjoyable and well-maintained.
Rooms
9.0
The room was spacious and cozy, meeting Japanese standards for comfort and cleanliness.
Service
9.0
The staff was exceptionally friendly and helpful, even accommodating my room change request with ease.
Location
10.0
The hotel's location was very convenient, with easy access to shopping areas and transportation options nearby.
Dining
8.0
The dining options offered a good variety of Japanese and American-style foods, although the buffet style was missing due to current circumstances.
Facilities
9.0
The hotel facilities were well-maintained and added to the overall comfort of my stay.
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